Postage/Delivery
Shipping Charges
For orders under $100.00 there will be a flat postage charge of $9.95, and over $100.00 free delivery to Australia wide (this excludes any door pulls over one metre). If the customer is located in a major metropolitan area (NSW, VIC, QLD, SA, ACT) there will be a $18.00 flat postage on orders where handles over one metre (whether single or multiple pairs) are purchased. Australia Post will not accept parcels over one metre, so alternative arrangements need to be reviewed in such cases. Customers from country NSW, VIC, QLD and SA, as well as NT, WA and TAS will need to contact us for a quote on orders placed where long door handles are involved.
If you are in need of Express Post please email us for a quote of additional cost.
Delivery Address and Contact Details
When placing an order with us, we prefer a physical address for delivery when you provide your delivery information. In case we need to contact you direct, please also provide a phone number. Delivery will be either via courier or Australia Post, depending on your location.
Dispatch Time and Delivery time
Goods are dispatched either same day or next working day after payment has been received. We will inform you when your order is dispatched, together with a tracking number.
Delivery time will depend on your location and the delivery time frame of the relevant delivery company. Our provided tracking numbers are linked to the respective delivery company website so you can check the delivery status of your order.
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